RETURNS AND REFUNDS POLICY

No returns or refunds on digital products and services (including personal training fees).

IF YOU HAVEN’T DOWNLOADED THE PROGRAMMES/PLANS WITHIN THE 24 HOURS AFTER RECEIVING DOWNLOAD LINK (EMAIL), YOU CANNOT ASK FOR A REFUND.

For physical products, you have 14 days from the date you receive all items to return to Ajmalkhurram.com. You have to present the purchase receipt, full name, name and quantity of the product you are returning along with the items you wish to return.

For personal training sessions there is a 24h cancellation/ rescheduling policy. If the 24 hour notice period is not satisfied the session may not be rescheduled and will be counted unless mitigating circumstances are met e.g. illness. If client is late to the session, the time will be subtracted from the session and the session will end at the scheduled time unless discussed otherwise. Payments are to be made in advance of the sessions. All packages have a 4 week deadline, meaning all sessions must be completed within the 4 week time frame or subject to a minimum of 3 sessions per week will be accounted for. Exceptions will be made if mitigating circumstances are met eg illness or holiday. The packages are non refundable.

The customer is responsible to pay for returned items to Ajmal Khurram (we would recommend using a trackable shipping service or purchasing shipping insurance, we don’t guarantee that we will receive your returned item and we are unable to process a refund or exchange if we have not received the item back).

Upon receipt and inspection of all items a refund will be made subject to the items being in the same unused condition (seal not broken, original packaging): We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

Shipping costs are non refundable.